Mashreq merchant payment solutions is now NEOPAY. It is a fully owned subsidiary of Mashreqbank PSC.
You can sign-up through our website neopay.ae or reach out to us at 8004700 and our sales representative will contact you to explain our products and solutions as well guide you on the sign-up process.
NEOPAY has multiple payment options like Visa, Mastercard, CUP, JCB, RuPay, Mercury, Diners, Apple Pay, Samsung Pay, Google Pay, UPI QR, Emirates Digital Wallet (klip), Alipay, WeChat Pay, nol.
You can reach out to 8004700, your 24x7 toll free number and log a request for paper roll. The paper roll will be delivered to you in 24 to 48 hours.
You can reach out to 8004700 or write an email to mbmerchant@mashreq.com for Relationship Manager details.
Please reach out to your Relationship Manager who will assist you.
Please check battery level on the terminal, this should be above 30%-35%. Place the terminal where network strength is good and restart the terminal. If there is no network connection after following the above steps, then please call our merchant Help Desk 24x7 toll free number i.e. 800 4700. Our service engineer will assist you to get the issues resolved.
Please restart the terminal and check battery level on the terminal, this should be above 30%-35%. Please make sure the paper roll is inserted and the cap is closed properly. If the issue persists after these steps, then please call our merchant Help Desk 24x7 toll free number i.e. 800 4700. Our service engineer will assist you to get the issues resolved.
Before you initiate the settlement please check if there is enough paper roll in the terminal, then manually settle the batch. If you the issue persists, please call our merchant Help Desk 24x7 toll free number i.e. 800 4700. Our service engineer will assist you to get the issues resolved.
Same day sale transaction can be voided through POS device before settlement. If POS is already settled then only refund can be initiated through POS device or via email. For manual refund please send an email to mbmerchant@mashreq.com or your respective Relationship Manager.
Consolidated Report in PDF format and Transaction wise report in Excel format are available on a daily Basis. VAT and Credit note Invoice are available on a monthly basis.